Shipping policy
1. Order Processing
All orders are processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed slightly and customers will be notified where possible.
2. Shipping Rates and Delivery Times
Shipping costs and delivery times are calculated at checkout based on your location and the shipping method selected.
Estimated delivery times:
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United Kingdom: 2–5 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to courier delays, customs processing, or other unforeseen circumstances.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.
4. International Shipping
We offer international shipping to selected countries. Customers are responsible for any customs duties, taxes, or import fees that may apply in the destination country.
5. Delays and Lost Packages
We are not responsible for delays caused by courier services, customs clearance, or incorrect shipping information provided by the customer. If your order appears to be lost, please contact us and we will assist you in contacting the courier.
6. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We cannot guarantee changes once an order has been processed. Additional shipping charges may apply if a package needs to be resent.
7. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us through our website or customer support email.